Symptoms:

All or some of your tasks aren't synchronizing, either from Remember The Milk to Outlook or from Outlook to Remember The Milk.

Cause:

Unexpected sync settings or a disabled add-in in Outlook.

Solution:

Please try the following steps to resolve the issue:

1. Check sync direction and schedule.

If MilkSync is set to synchronize in a specific direction, your tasks may not synchronize in the way you want. Also, if your sync schedule isn't often enough, your tasks may not synchronize as quickly as you want. You can change your preference for the sync direction and schedule at any time:

1. Right-click the Remember The Milk icon in your Windows System Tray.
2. Select Options.
3. Modify your preference under 'Sync Options' and 'Sync Schedule'.
4. Click Save.

2. Check selected lists to synchronize.

If specific lists seem to be synchronizing, you may not be syncing the lists you want to. You can choose to include all lists or specific lists from Remember The Milk when syncing with Microsoft Outlook. To learn more about these options, see this page.

3. Check that the add-in isn't disabled.

It's also important to check that MilkSync hasn't been disabled in Outlook, which can disable add-ins automatically to prevent problems. You can check whether MilkSync is disabled by consulting the appropriate steps from Microsoft for your version of Outlook.

However, if the add-in is continually disabled, please contact us.