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support query response time

miksmi says:
I'm new to RTM and mistakenly shared a list of 130 items, not knowing they can't be unshared. I submitted a bug report requesting RTM to copy the items to a new list; I will delete the original. This process was suggested in a another post.

What's the usual response time for regular (non Pro) users? Four days ago I submitted a bug report:

[#098298364TA] Unable to unshare tasks on a list

What's a "normal" response time? Am I on my own?

Thanks.

..Mike Smith
Posted at 12:53am on February 25, 2011
andrewski (Remember The Milk) says:
Hi Mike,
We respond to all users in the order they write to us. I see your report, and we'll be in touch as soon as we can!
Posted 13 years ago
miksmi says:
Thanks for the reply. I've whittled the list down to 32 but it's quite tedious copying each attribute (name, due date, priority, tags, notes).

How many are ahead of me in the queue? Just trying to plan my schedule.
Posted 13 years ago
brendan says:
Hi Mike,

I'm sorry but we can't guarantee response times. We'll be in touch as soon as we can.
Posted 13 years ago
This topic has now been closed automatically due to a lack of responses in the past 90 days.