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Settings pane gone

(closed account) says:
To start with, I can't tell you which version I'm using as that information is MIA *because* of this issue.

RTM seems to be working still, as I can see the side panel in Firefox. However, the settings pane and menu options for tasks have both vanished.

Any idea what might cause this and how I could rectify?
Posted at 9:03pm on March 30, 2010
rusharound says:
I have the same problem.
Posted 14 years ago
andrewski (Remember The Milk) says:
If things are still not working as they should be, could you please type/paste the following in your address bar when using Gmail:

javascript:alert(GLOBALS[2])

That should return a number telling us what your Gmail version is.
Posted 14 years ago
(closed account) says:
At least I know it's not unique...
Posted 14 years ago
(closed account) says:
Gmail version 15107464 is not working for me
Posted 14 years ago
andrewski (Remember The Milk) says:
If you're having an issue, please check our status page to see if your Gmail version is supported. If it's not supported, things will likely not work. If it's not listed, it's likely unsupported and please contact us (details on the status page). If you can't find the Tasks tab in your Gmail Settings, it's likely unsupported and please contact us.

(abtusa, you'll notice yours isn't listed yet which is why it's not supported.)

trib22, can you use the steps above to let us know which version you have? Thanks!
Posted 14 years ago
cory.sullivan says:
I have the same problem 15107464
Posted 14 years ago
rusharound says:
Hi Andrew - I'm also15107464. Does the fact that it's not on the status page mean anything?

Is a fix in the works?

Thanks. - R
Posted 14 years ago
rusharound says:
Also, the formatting is getting all goofed up
Posted 14 years ago
jkdufair says:
15107464 not working here either. Boo hoo. I love this add-on.
Posted 14 years ago
mickeypr says:
Same here: 15107464. Just submitted a support ticket.
Posted 14 years ago
yefah says:
I have the same problem ( 15245875)
Posted 14 years ago
(closed account) says:
Ditto here with 15245875.
Posted 14 years ago
thatgirlsandey says:
I have the same problem... 15245875
Posted 14 years ago
sharon.strauss says:
This was working for me last week, but when I logged in today, it's not working.... 15245875
Posted 14 years ago
mrtot says:
Same here, 15245875 no settings page on chrome and no options under "more actions"
Posted 14 years ago
rusharound says:
Confirmed: 15245875 = no settings page in FF.
Posted 14 years ago
rusharound says:
I'm still having the problem, but my gmail revision number is now 15395824 . (no settings page in FF)
Posted 14 years ago
doobya says:
Same here... version 15656008 Will post a ticket now.
Posted 14 years ago
christian.au says:
same problem here... (same number as doobya)
Posted 14 years ago
(closed account) says:
version 15697087 not working.
Posted 14 years ago
innovate81 says:
hello, I'm also using 15697087... I don't have settings pane. Will try to downgrade my google apps (do not use future version)
Posted 14 years ago
innovate81 says:
is there any workaround to show settings pane? I've just started to use RTM and it would be really nice to set up all stuff. Right now I can't add task connected to specified e-mail :-/
Posted 14 years ago
scharnout says:
15698480 not working
Posted 14 years ago
mickeypr says:
Same here: version 15697087 not working
Posted 14 years ago
james.dunham says:
15742026 not working
Posted 14 years ago
codetwist says:
15742026 - Tasks in Settings is gone, layout broken, actions unavailable
Posted 14 years ago
codetwist says:
And disabling RTM add-on returned broken functionality of Gmail interface to normal :(
Posted 14 years ago
(closed account) says:
Another 'not working' vote for 15742026
Posted 14 years ago
innovate81 says:
Gmail changed version again, now it's 15742026 and it's even worse then before...
Posted 14 years ago
andre.lang says:
Gmail Version: 15831468. Settings pane is not displayed, but taks list shows.
Posted 14 years ago
ravenb says:
Gmail Version: 15831468. RTM frame not loading. Further, task tab on gmail settings page not present. Any help?
Posted 14 years ago
local.yokel says:
Neither settings nor tasks shown here. Same version of Gmail
Posted 14 years ago
tmadge says:
I've installed the Chrome extension and nothing happens. The RTM pane doesn't show up and there is no task tab in settings.

@andre.lang, @ravenb: How are you able to get your version of Gmail if the task tab doesn't show up?

Posted 14 years ago
gordon_jones says:
Type or paste the following in your address bar when using Gmail:

javascript:alert(GLOBALS[2])

That should return a number telling you what your Gmail version is.
Posted 14 years ago
cagatay2 says:
My version is 15929128 (language US english). Everything works fine except tasks pane at settings. therefore I can not move emails to tasks by starring them.
Posted 14 years ago
losnikitos says:
Gmail v 15946052, language US English. No 'Tasks' tab at settings
Posted 14 years ago
andrewski (Remember The Milk) says:
If you haven't done so already, would it be possible to submit a Gmail issue report via our support system?

Please select the issue that you're experiencing from the list on the left, and follow the steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.

Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.

Thanks!
Posted 14 years ago
rusharound says:
Also using version 15946052, no settings pane available.
Posted 14 years ago
maseratij says:
Same here, has not worked for a month.

v. 15946052,
Posted 14 years ago
sodan007 says:
Also using version 15946052, no settings pane available
Posted 14 years ago
nickdailey says:
Another version 15946052 with the same problem (no tasks settings pane)
Posted 14 years ago
naomi.blackburn says:
Also using 15946052, with same problem.
It seems each time I install RTM I get a gmail version that conflicts with it. It there a way to change revert to earlier gmail versions? I'd prefer RTM to work over an updated gmail
Posted 14 years ago
yosig says:
I have found an interesting phenomenon that might be of help to the Remember The Milk Support.
On Firefox 3.6.3 (Japanese), if I reload the Settings, the Tasks tab,
which is originally gone, appears--the result seems repeatable.
"Create task" does not appear in the More Actions dropdown even if the email message is reloaded, though.
My current Gmail version is "16030065."
Posted 14 years ago
andrewski (Remember The Milk) says:
naomi.blackburn,
No, there's no way to revert or to otherwise pick your Gmail versions. Sorry for the inconvenience in any unsupported versions.
Posted 14 years ago
(closed account) says:
Same problem, version 16081534.

You should update the 'current status' page on this site.
Posted 14 years ago
vyahhi says:
Same with 16115502
Posted 14 years ago
(closed account) says:
Same with 164481437
Posted 14 years ago
jasonrudolph says:
Same problem with 16521613
Posted 14 years ago
(closed account) says:
16521613 not working.
Posted 14 years ago
local.yokel says:
16521613 here.

The problem is now worse that usual. Not only does the RTM pane not appear, but it (uniquely) breaks Gmail, making it nearly unbearable to use. Sending mail, changing from Inbox to another, etc., results in a "Sending" or "Loading" indicator that never leaves and the window never changes, until I manually refresh the window. When I disable RTM for Gmail--which has been dysfunctional for me for months--Gmail works as it had until yesterday.
Posted 14 years ago
jakob.pape says:
16521613 not working

No sign of RTM, no Tasks setting in the settings list..


It worked fine until a couple of days ago, except that I often had to selects Settings then reload in order to see the RTM pane at all, which was odd but usable. This no longer the case, though.
Posted 14 years ago
jeremyhays says:
Gmail version 16521613 (Google Apps)

No sign of RTM, no Tasks setting in settings tab. It was fine yesterday.
Posted 14 years ago
jeremyhays says:
Okay. Got it to work.

I just went to drop menu in Chrome for customize and control Google Chrome (the wrench icon). I chose extensions. I clicked 'update extension' for the RTM extension. I went back to Gmail and reloaded the page. Task pane now appears on the right. Tasks tab now shows up in the Gmail settings.

for what it's worth

Posted 14 years ago
(closed account) says:
I have the same problem here (16744744)
Posted 14 years ago
emily (Remember The Milk) says:
Google made some rather significant changes to Gmail this week, and we're still working to get our extension fully working with this new version of Gmail. We'll post on the status page once it's fully supported -- thanks for your patience!
Posted 14 years ago
jimgreer says:
I'm on 16863448 (Google Apps), same issue. Glad you're looking into it.
Posted 14 years ago
(closed account) says:
The add-on is not compatible when the "right-side chat" lab feature is enabled. The rtm pane will be hover over the right-side chat pane or disappear altogether.
Posted 14 years ago
andrewski (Remember The Milk) says:
eric.furlich,
As we mention on our status page, the extension is not compatible with some Gmail Labs features, namely the Right-Side Chat or Labels. This is separate from the version changes Gmail undergoes.

Sorry for the inconvenience!
Posted 14 years ago
cek1227 says:
Yea - it's working again!
Posted 14 years ago
cek1227 says:
And now it's broken again. :-(
Posted 14 years ago
robreale says:
If I refresh my settings screen I can get the tasks setting link. I can reproduce the error and said fix.
Posted 14 years ago
This topic has now been closed automatically due to a lack of responses in the past 90 days.