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Notes don't sync

dan.craig says:
Using a droid... Notes were sycing but now select notes have stopped. Might be related to the length of note but rtm claims unlimited notes right?
Posted at 2:41pm on January 4, 2010
dan.craig says:
I also wanted to say that I have tried manual sync and it does not help.
Posted 14 years ago
andrewski (Remember The Milk) says:
dan.craig,
This should work as you expect. But I'd be curious to know if it synchronizes if you split the note into two separate notes?
Posted 14 years ago
gamma3000 says:
I've had this problem as well. Notes were syncing web -> Android, but not Android -> web.

I've reported it via the help pages…
Posted 14 years ago
cowgirlaround says:
I am a Droid user as well. Seems when I was on the trial it sync'd fine, now that I am pro it won't sync and it keeps telling me I'm offline. When I press the button to go online nothing happens.
Posted 14 years ago
dan.craig says:
Further testing has shown that even with a small note it will only sync the first time it is saved. If you go back to a note of any size and change it on the droid, the change will not propagate to the server. If you go to the server and change it, it will propagate to the droid. So create a task, add a note, save it. Go back and change the note on the droid, save it, do a sync and the server does not reflect the change.
Posted 14 years ago
dan.craig says:
Ok I may have been wrong about that last post. It definitely seems related to the size of the note. A 20 line note (with maybe 30 chars per line) would sync from the server to the droid. If you add a 21st line to the droid and sync the change does not propagate. 21 lines is probably not the magic number but I don't have time to find out the actual character limit. This either needs fixed or you need to make it clear that notes have a certain character limit and prevent users from entering more than that limit.
Posted 14 years ago
andrewski (Remember The Milk) says:
Thanks for the added information. This is on our list to investigate.
Posted 14 years ago
jimmiedave says:
I'm having this problem as well. Things are slipping between the cracks because of this, and I have multiple copies of notes that drift out of sync.

Please fix.
Posted 14 years ago
jonramster says:
Yes I can confirm this on my G1. It worked properly before but now Notes only sync web -> Android, but not Android -> web, despite manual syncs.

This is a really important issue to fix.
Posted 14 years ago
jonramster says:
Arrgghh I just found that there are lots of long notes that have not synced properly. This is a real mess now.

Is there an estimated time to fix as it has been a month already?

Thanks
Posted 14 years ago
erin.sitton says:
Also experiencing the same problem with notes. Have tried creating new notes instead of editing an existing note and am not having any success with any notes syncing to my PC. Still on the trial for Pro and this could be a dealbreaker for whether I want to pay for this app. Notes are where I store tons of information. Please advise.
Posted 14 years ago
jonramster says:
*tumbleweed*
Posted 14 years ago
orsoni says:
same problem here, it looks like notes created on web sync to android but not viceversa.
i can't tell if it's true for all the notes, but I have lost changes to notes multiple times.
please fix thank you!
Posted 14 years ago
(closed account) says:
Any update on this? I am in a similar position to erin.sitton - this is a deal breaker really. I'm still on my trial and hoping RTM will work for me but notes are pretty essential.
I also cannot see a way to add notes on the android - for example to a new task I have added on android. If i start a note on the web, I can edit it. Can you add a new task including notes on android?
Posted 14 years ago
(closed account) says:
Update - I have found out how to add notes on android..not so intuitive until you know!
Posted 14 years ago
emily (Remember The Milk) says:
Apologies to everyone affected by this!

We're currently investigating this issue and it looks like we may have tracked it down. It will more than likely require an update to the app itself; I'll post as soon as I have more information.
Posted 14 years ago
sandidandi says:
Thank you SO much for giving us an update, and an encouraging one at that! Actively standing by to hopefully hear more soon! Thanks for listening.
Posted 14 years ago
emily (Remember The Milk) says:
The notes syncing issues have now been resolved in version 1.2.1 of the app, which we released today.

Could everyone please update to this version, and let us know if you encounter any further issues?

Thanks!
Posted 14 years ago
jonramster says:
Hooray, works for me!
Posted 14 years ago
This topic has now been closed automatically due to a lack of responses in the past 90 days.