jose.rojas, did you check the web interface whether everything is still there?

When you search for tasks, do you find them? Maybe they are in a different list.

Hi arvid, all my task are gone.. i doble checked with firefox and opera.. :'(

In fact, i only have 1 task actually.. Please help me to recover my data..

Additionally, i have found several posts with same issue, this may be a bug in milksync ?

jose, I have asked a developer to look into this.

Hi Arvid.. what about my data ?

Sorry, Jose at the moment I can't have a look at it as I don't have the system permissions to do so.

They will have a look as soon as possible.

Arvid

Tahnks, i'll be online waiting..

Good luck, Jose. I hope that you get your tasks back.

For fear of exactly the same thing happening, I have implemented an automated backup of my iCalendar file to my (Unix) computer, using curl. Kudos to the RTM team for providing an easy and transparent pathway for us to perform this essential action.

As a general question: Does RTM provides for backup? Is there a way for me for complete backups on my computer?

u21e,

have a look here;
http://www.rememberthemilk.com/help/answers/basics/backup.rtm

mensurationist: How u can do that? I use linux, this info will be useful to me :)

arvid: The waiting is becoming too long :'(

Jose,

use cron to call a bash script like the following:

#!/usr/local/bin/bash -x

ICAL="/home/user/calendar/rtm.icalendar"

rm -fr $ICAL

curl -u jose.rojas:password \
https://www.rememberthemilk.com/icalendar/jose.rojas/ > $ICAL

exit 0

You may need to experiment a little to get it working on your system.
For example, I am sure that you have a better password than "password"! ;)

Good luck!

jose.rojas, can I ask if you've already submitted an issue report via our support system for this issue?

We really need you to do this so that we can get the full details of the issue from you and follow up via email. (As mentioned in the forum posting guidelines, we do need to receive the report as we're not able to provide support like this via the forum.)

Thanks!

One thing that I didn't mention about my backup solution is that I also have the local file backed up on a subversion server, so I can retrieve it in case of corruption. That is pretty important because otherwise you might unwittingly copy the corrupted version over your current version. This new script, below, performs some more fine-grained checks, and alerts the user if there seems to be a problem before copying the new version over the old version. Among other things, it counts the number of lines in the icalendar file, and alerts the user if it is less than half the length of the previous version, or more than double.

I use mutt as a mail client, and it is configured to colour any messages that correspond to rememberthemilk bright red.

#####################################################

#!/usr/local/bin/bash

# bash script to download the icalendar file from RTM, perform some simple
# checks, and if it seems ok, keep it.

LOCATION="/directory/for/calendar"
RTM_NAME="user_id"
PASSWORD="password"
EMAIL="your_email"

if [ -d "$LOCATION" ]
then cd $LOCATION
else echo "Can't change to directory $LOCATION"
exit 1
fi

curl -u $RTM_NAME:$PASSWORD -o rtm.icalendar.new \
https://www.rememberthemilk.com/icalendar/$RTM_NAME/

if [ -e rtm.icalendar.new ]
then new_lines=$(wc -l rtm.icalendar.new | awk '{print $1}')
else echo "Can't find new icalendar file"
exit 1
fi

if [ -e rtm.icalendar ]
then old_lines=$(wc -l rtm.icalendar | awk '{print $1}')
else echo "Can't find previous icalendar file"
exit 1
fi

if ((new_lines*2 < old_lines))
then echo | mail -s 'rememberthemilk archive corrupted: too small?' $EMAIL
elif ((new_lines > old_lines*2))
then echo | mail -s 'rememberthemilk archive corrupted: too large?' $EMAIL
else mv -f rtm.icalendar.new rtm.icalendar
fi

exit 0

#####################################################

Any comments, edits, suggestions are welcome. This script runs on

16:30:15 $ bash --version
GNU bash, version 3.2.39(1)-release (i386-portbld-freebsd7.0)
Copyright (C) 2007 Free Software Foundation, Inc.

YMMV!

Cheers,

Andrew

Emily: Yes i did same day that i've got the disaster.. December30..

Andrew: Amazing job man.. i will use your script for backup my tasks when the RTM developers restore my tasks..

Hi jose.rojas,

I've checked our system, but unfortunately I haven't been able to locate either of your reports. :(

Would it be possible to let me know the ticket numbers? The ticket number is the first part of the subject in the auto-response email that you should have received after submitting the report; it would be in the format: #1XXXXXXXXBB

I can check our system and find your reports.

Thanks!

Emily: i have sent the issue report 2 times but i never have received any confirmation email..

The only i've got was this screen..

http://img57.imageshack.us/my.php?image=pantallazogq0.png

Please help me.. :'(

Hi Emily,

This time i've got the autoresponse email..

The issue number is [#198282169BB]

I hope that this help to get my tasks back :'(

Still waiting folks.. almost a week without my tasks..

Hi jose.rojas,

Thanks, I checked and we received your report over the weekend.

It's now in an engineer's queue to investigate and I'll let you know via email as soon as I have an update.

Just as a reminder to anyone syncing their tasks, we don't generally provide data restoral services (as noted before downloading MilkSync, you should ensure that you backup the tasks on your device before syncing).

Thanks!

Thanks very much!

My task were restored! u rock! :D

Now i will backup my task everyday..