Error message on device
gjpundsack says:
All of a sudden my Motorola Q phone gives me the following error message when I try to sync with RTM.
"Error. Authentication failed. Check user name and password or Pro Account status".
I re-entered the user and PW and still get this message. What to do?
"Error. Authentication failed. Check user name and password or Pro Account status".
I re-entered the user and PW and still get this message. What to do?
emily (Remember The Milk) says:
gjpundsack, are you using the free trial with the account that you've posted under here? The trial will end automatically after 15 days, at which point you'd need a Pro account if you'd like to continue using MilkSync. Hope this helps!
gjpundsack says:
Okay. I just paid for the Pro service and I still get this message. Now what?
emily (Remember The Milk) says:
Sorry to hear you're experiencing problems. I checked into this on our end, and it looks like your login is failing for some reason -- would it be possible to double check your password in MilkSync? If the problem continues, please contact us and we'd be happy to investigate further. Thanks!
gjpundsack says:
I went to the device, deleted my user id and PW and then re-installed them. It now seems to work fine.
Thanks for your help.
Thanks for your help.
emily (Remember The Milk) says:
Great, glad it's working for you :) If you experience any further problems, just let us know. Thanks!