Use the stable release message?
meatlessmarathoner says:
I did a search in the help here, but couldn’t find my question addressed. My apologies if it’s a duplicate. I’m not at the screen right now, so I have to rely on memory. Sporadically when I try to login to RTM on my laptop using the Windows client, I get an error message saying that it can’t log in to the page and to switch to the stable release. There’s a button to switch, but I’ve never clicked it. If I don’t, I go to a blank screen, and reloading the page does no good. So my problem right now is that, as I said it’s a sporadic problem, and I don’t know when it’ll happen again and when it does how long I won’t be able to access RTM on my laptop desktop client, which is my preferred method. I’d like to take care of this sooner than later. My question is, is there a “back door” I can use to revert to the stable release?
andrewski (Remember The Milk) says:
Hi meatlessmarathoner,
Sorry to hear that! Switching to the stable release may help if there's a problem with the beta channel of the app. However, it may not help as well depending on the cause: if your app isn't connecting or has a different problem loading, that may not make a difference.
I'd suggest using these steps to see if it helps reset this problem. I'd add that in the Windows app you may want to clear the offline data in the Help menu and then log out—that would clear any local data from the app.
Last, also specifically with the desktop apps, there's a rare issue where if the desktop app starts "too quickly" it may cause a connection problem that isn't long-term; in that case simply quitting and restarting the app may help.
Ultimately if this keeps up we'd love to help figure out the underlying cause! Feel free to contact us so we can get some specifics and help diagnose what may be happening behind the scenes. 💙
Sorry to hear that! Switching to the stable release may help if there's a problem with the beta channel of the app. However, it may not help as well depending on the cause: if your app isn't connecting or has a different problem loading, that may not make a difference.
I'd suggest using these steps to see if it helps reset this problem. I'd add that in the Windows app you may want to clear the offline data in the Help menu and then log out—that would clear any local data from the app.
Last, also specifically with the desktop apps, there's a rare issue where if the desktop app starts "too quickly" it may cause a connection problem that isn't long-term; in that case simply quitting and restarting the app may help.
Ultimately if this keeps up we'd love to help figure out the underlying cause! Feel free to contact us so we can get some specifics and help diagnose what may be happening behind the scenes. 💙
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