I had an account issue request filed on the 6th of this month and received no response. I then followed up on the 8th and have heard back from a staff member, Andrew, on the 11th. Andrew stipulated awareness but was unable to find a resolution and would get back to me. I followed up on the 12th and still have heard nothing. I had also enlisted the aid of a third party willing to facilitate my account issue with RTM and help them resolve it. While I appreciate the one email response, a resolution would be better.