Problem with RTM Outlook Sync
(closed account) says:
I'm having trouble with syncing between RTM and Outlook.
Initially I had a few test Tasks in Outlook, and when I installed RTM and synced, everything synced up. Then I created a new task in RTM, and it synced to Outlook. Cool. So in Outlook, I deleted all the Tasks. They did NOT get deleted in RTM.
Today I created a Task in RTM, and it synced to Outlook. Then I created a Task in Outlook, but it never synced to RTM. I deleted the first Task in RTM, and it deleted it in Outlook.
Basically, whatever I do in RTM syncs to Outlook, but whatever I do in Outlook DOES NOT sync to RTM.
MilkSync is set for bidirectional syncing. I tried setting it to sync only from Outlook, but no change. Periodic or manual syncs don't help. I checked the log, and MilkSync is not seeing any changes in Outlook to sync when I make the changes in Outlook. The log shows no errors. The MilkSync Outlook add-in is active and working. The MilkSync process is running. I tried closing and restarting Outlook and RTM (Windows client) but no change. At the moment I have 4 tasks in RTM and 1 in Outlook.
I'm running Windows 10 Pro build 14393. I installed RTM yesterday so I have the latest version of that. I'm using the Windows client and the Android client, and both show the same Tasks.
Ideas?
Initially I had a few test Tasks in Outlook, and when I installed RTM and synced, everything synced up. Then I created a new task in RTM, and it synced to Outlook. Cool. So in Outlook, I deleted all the Tasks. They did NOT get deleted in RTM.
Today I created a Task in RTM, and it synced to Outlook. Then I created a Task in Outlook, but it never synced to RTM. I deleted the first Task in RTM, and it deleted it in Outlook.
Basically, whatever I do in RTM syncs to Outlook, but whatever I do in Outlook DOES NOT sync to RTM.
MilkSync is set for bidirectional syncing. I tried setting it to sync only from Outlook, but no change. Periodic or manual syncs don't help. I checked the log, and MilkSync is not seeing any changes in Outlook to sync when I make the changes in Outlook. The log shows no errors. The MilkSync Outlook add-in is active and working. The MilkSync process is running. I tried closing and restarting Outlook and RTM (Windows client) but no change. At the moment I have 4 tasks in RTM and 1 in Outlook.
I'm running Windows 10 Pro build 14393. I installed RTM yesterday so I have the latest version of that. I'm using the Windows client and the Android client, and both show the same Tasks.
Ideas?
(closed account) says:
Follow Up: Problem solved.
It turned out I had the 32 bit version of Office on my system. I uninstalled it and installed the 64 bit version, then uninstalled and reinstalled MilkSync, and everything is now working, syncing both ways.
It turned out I had the 32 bit version of Office on my system. I uninstalled it and installed the 64 bit version, then uninstalled and reinstalled MilkSync, and everything is now working, syncing both ways.
andrewski (Remember The Milk) says:
Hi larrygeary,
Glad to hear everything is working better now! Let us know if there's anything else we can help with now that it's running!
Glad to hear everything is working better now! Let us know if there's anything else we can help with now that it's running!