couldn't use the "Report a problem" under "Contact Us"
jmm says:
repro for me:
- http://www.rememberthemilk.com/help/contact/
- select Report a Problem
- select "My tasks are showing on the wrong day/time"
- form opens up with:
- email is a textbox (input type="text") and pre-filled in with my email address (good!)
- subject is listed as the string "My tasks are showing on the wrong day/time" and I cannot change it (the text is just in a span tag)
- "Your Comment" is an empty textarea
Since the email address is filled in fine, I fill in the comment area, then click Send.
When I do that, the same page reloads with an error of:
Warning You must fill in all fields.
Note that I was only offered 2 fields to fill in - email (which was already filled in correctly) and comment (which I filled in).
Interestingly, on this error-version of the page, the Subject is now blank instead of the previous value of "My tasks are showing on the wrong day/time" - so it's likely that's the field that's not making it over correctly.
My guess would be that you need to add a input type=hidden to specify the subject so it posts with the form. Ideally, though, I'd change it from being hard-coded like the current behavior to being a input type="text" like email is done.
- http://www.rememberthemilk.com/help/contact/
- select Report a Problem
- select "My tasks are showing on the wrong day/time"
- form opens up with:
- email is a textbox (input type="text") and pre-filled in with my email address (good!)
- subject is listed as the string "My tasks are showing on the wrong day/time" and I cannot change it (the text is just in a span tag)
- "Your Comment" is an empty textarea
Since the email address is filled in fine, I fill in the comment area, then click Send.
When I do that, the same page reloads with an error of:
Warning You must fill in all fields.
Note that I was only offered 2 fields to fill in - email (which was already filled in correctly) and comment (which I filled in).
Interestingly, on this error-version of the page, the Subject is now blank instead of the previous value of "My tasks are showing on the wrong day/time" - so it's likely that's the field that's not making it over correctly.
My guess would be that you need to add a input type=hidden to specify the subject so it posts with the form. Ideally, though, I'd change it from being hard-coded like the current behavior to being a input type="text" like email is done.
emily (Remember The Milk) says:
jmm, thanks so much for letting us know -- looks like we messed up that particular option in the form when we added it recently. We've fixed this now -- sorry for the inconvenience!