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Autoforwarded emails do not arrive.

nortyboi says:
Hi,

I have a problem management system that generates an email when i get assigned a new task, this arrives in my outlook inbox.

I then have a rule to autoforward this mail to my RTM account so I know I have a new task.

Problem is, the autofowarded task does not appear in my RTM. Yet if I take exacally the same email and manually forward it, it does...

Any ideas please?

Thanks,

Dave.
Posted at 6:44pm on December 8, 2011
brendan says:
Hi Dave,
Would you be able to contact us via email? We'd love to take a closer look at one of these emails, if possible.

Thanks!
Posted 12 years ago
nortyboi says:
Hi,

Sorry, I've only just seen your reply.

I will use the contact us page, and send you the mail headers of a 'successful' email and an 'unsuccessful' one if that helps?

Thanks,

Dave.
Posted 12 years ago
brendan says:
Hi Dave,
That would be perfect. That's the kind of information we'd like to review.

Thanks!
Posted 12 years ago
nortyboi says:
Hi,

After little success trying to get a copy of a failing email - it turned out the problem was at our exchange servers end - autoforwards configured to be rejected by our exchange server. :(

I now have a macro to get around this which forwards the mail as if I manually forwarded it, which solves my immediate problem.

Thanks for your assistance,

Dave.
Posted 12 years ago
andrewski (Remember The Milk) says:
Hi Dave,
Glad to hear you got this working. Post back if you have any other concerns.
Posted 12 years ago
This topic has now been closed automatically due to a lack of responses in the past 90 days.