Connectivity
Despite a blog post advising that connectivity issues were sorted at 2:26am this morning I have just experienced intermittent issues for approx 15 minutes and also had similar issues for a brief period earlier in the day.
How do I report to RTM a connectivity issue when all the available options seem to require access to the main RTM site? For example the Forums and the help by email options require access to the RTM domain however during the connectivity issues this could not be reached!
Out of curiosity what is your overall uptime %?
How do I report to RTM a connectivity issue when all the available options seem to require access to the main RTM site? For example the Forums and the help by email options require access to the RTM domain however during the connectivity issues this could not be reached!
Out of curiosity what is your overall uptime %?
emily (Remember The Milk) says:
Hi pjpw,
First up, sorry for the issues you experienced! :(
If you experience any connectivity problems that you don't see mentioned on the status blog, it would be great if you can submit our connectivity diagnostics form. (You can also contact us on Twitter or Facebook, but we'll usually point you at that form to gather extra details.)
We monitor our service from multiple locations around the world, alerting us to issues as they occur (inevitably while we're trying to sleep; they're never at a civilized time :). Our site is actually served from 23 geographical locations (POPs), thanks to Cotendo, making it speedy as you'll be accessing the site from the location nearest to you.
If we're not aware of an issue (i.e., it's not described on the status blog), it'll often be a routing problem (the user's ISP is having difficulty reaching one of those POPs) or occasionally a problem with the POP itself, which is why we request the connectivity diagnostics form so we can track things down (and escalate to our providers as appropriate).
Uptime depends on a lot of variables: issues at Remember The Milk, data center maintenance / outages, network provider maintenance / outages, CDN maintenance / outages, your ISP's path to our servers, etc. We're always working to reduce the variables and eliminate downtime.
Typically our uptime ranges from 99.925-99.998% each month (a couple of hiccups this month will put us on the lower side :(. That can also vary if we need to schedule major maintenance (usually only a handful of occasions each year); we always schedule maintenance on weekends and give advance notice, but it can take the service out of action for 3 or 4hrs.
We're doing our best to maintain good uptimes (downtime makes us sad :(. Hope this helps to answer your questions!
First up, sorry for the issues you experienced! :(
If you experience any connectivity problems that you don't see mentioned on the status blog, it would be great if you can submit our connectivity diagnostics form. (You can also contact us on Twitter or Facebook, but we'll usually point you at that form to gather extra details.)
We monitor our service from multiple locations around the world, alerting us to issues as they occur (inevitably while we're trying to sleep; they're never at a civilized time :). Our site is actually served from 23 geographical locations (POPs), thanks to Cotendo, making it speedy as you'll be accessing the site from the location nearest to you.
If we're not aware of an issue (i.e., it's not described on the status blog), it'll often be a routing problem (the user's ISP is having difficulty reaching one of those POPs) or occasionally a problem with the POP itself, which is why we request the connectivity diagnostics form so we can track things down (and escalate to our providers as appropriate).
Uptime depends on a lot of variables: issues at Remember The Milk, data center maintenance / outages, network provider maintenance / outages, CDN maintenance / outages, your ISP's path to our servers, etc. We're always working to reduce the variables and eliminate downtime.
Typically our uptime ranges from 99.925-99.998% each month (a couple of hiccups this month will put us on the lower side :(. That can also vary if we need to schedule major maintenance (usually only a handful of occasions each year); we always schedule maintenance on weekends and give advance notice, but it can take the service out of action for 3 or 4hrs.
We're doing our best to maintain good uptimes (downtime makes us sad :(. Hope this helps to answer your questions!