pro support?
tinahdee says:
what does it take to get a response? I must be doing something wrong. :(
tinahdee says:
and yes, I submitted a report (twice)...
emily (Remember The Milk) says:
Hi tinahdee,
Hmm, it sounds like you're not receiving our replies. :(
(Andrew on our team responded to both tickets within a day.)
Would it be possible to check your spam folder and see if they ended up in there somehow? I double checked our logs, and it looks like your email provider accepted them for delivery, so hopefully they're there somewhere!
Just in case, I've just re-sent both responses, so please let me know if you don't see them -- we'd love to help get your issue resolved. :)
Hmm, it sounds like you're not receiving our replies. :(
(Andrew on our team responded to both tickets within a day.)
Would it be possible to check your spam folder and see if they ended up in there somehow? I double checked our logs, and it looks like your email provider accepted them for delivery, so hopefully they're there somewhere!
Just in case, I've just re-sent both responses, so please let me know if you don't see them -- we'd love to help get your issue resolved. :)