If you haven't done so already, would it be possible to submit an iPhone & iPod touch app issue report via our support system?

Please select the issue that you're experiencing from the list on the left, and follow the steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.

Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.

Thanks!

I am having the same issue. Please provide a link to the resolution and/or issue if it has been created.

Thank you for your reply. I have already submited an issue report a few days ago. Hope we will soon find a solution.

danstoke,
Can you submit an issue report? We'd want to discuss some specifics with you. Thanks!

I'm also having the same issue. Please let us know if you hear anything. Much appreciated!

veeemmess,
Please submit an issue report so we can discuss some particulars with you.

Thanks!

A few days ago I switched to the iPhone 4, since then I do not get the password prompt anymore.
So for those who still have this issue, I would try to restore the iPhone with your latest backup.

Of course that does not fix the original error, but apparently it helps.

I'm having the same issue as listed above. I switched to pro for a month to try it and now I'm getting password prompts regularly. I have IOS4. I don't want to submit a new ticket when clearly there are a few from above already submitted. Do you want me to submit a new one anyway?

Thanks,

Below is what we know about this problem; it'd be most effective to submit an issue report so we can discuss specifics with you, but this information may help also:
1. It's possible for this to happen while your Pro transaction is still pending, but if this is the case, you'll likely only see it before you receive your iTunes receipt.

2. Removing and reinstalling the app may help. (Your Pro purchase will still apply, of course.)

3 If the password still pops up after that, our app may not be the issue; ultimately, this seems to be some kind of iOS problem that sometimes happens with our app. There are many discussions about this general problem on Apple's Discussions forums.

Beyond that, yes, definitely contact us and we'll see if there's anything else we can do.