Tasks on the phone due a day earlier than they should be
biokinton says:
Hello RTM forumites!
I've submitted this as an official support request but I thought I'd post her too just in case someone has had a similar experience and happens to be considerably more clever than I am (which wouldn't surprise me).
So, this afternoon, for kicks, I was fiddling with a calendar widget on my phone and noticed that events configured after the 31st of October (when clocks here in England go back one hour) were due on the day before they were supposed to be. I've experienced this before with a mobile phone and thought it might be due to the time zone setting. Sure enough, when I changed the setting on the phone from BST (British Summer Time, which is GMT+1) to straightforward GMT (+0) all calendar events reported by the widget fell on the correct day. So far so great. Unfortunately, when I opened RTM all my tasks due tomorrow appeared to be due today and all my tasks for today appeared one day overdue. No problem, I thought, I'll reinstall the app, sync and all will be well. Five minutes later and I was in the same position. No problem, I thought, I'll uninstall the app, set my timezone back to BST (as it was), reinstall the app, sync and all will be well. Another five minutes and I was still in the same position. There was a heart-stopping moment in the middle when I thought I might have synchronised 160+ tasks one day into the past but no; if I log in to the website everything looks fine, but no matter what the time zone setting on the phone the due dates of all my tasks are off by a day and I can't understand why.
Can anyone hazard a guess as to what I'm missing? I'm beginning to feel like I'm losing my grip. :)
All advice very gratefully received,
Cheers!
I've submitted this as an official support request but I thought I'd post her too just in case someone has had a similar experience and happens to be considerably more clever than I am (which wouldn't surprise me).
So, this afternoon, for kicks, I was fiddling with a calendar widget on my phone and noticed that events configured after the 31st of October (when clocks here in England go back one hour) were due on the day before they were supposed to be. I've experienced this before with a mobile phone and thought it might be due to the time zone setting. Sure enough, when I changed the setting on the phone from BST (British Summer Time, which is GMT+1) to straightforward GMT (+0) all calendar events reported by the widget fell on the correct day. So far so great. Unfortunately, when I opened RTM all my tasks due tomorrow appeared to be due today and all my tasks for today appeared one day overdue. No problem, I thought, I'll reinstall the app, sync and all will be well. Five minutes later and I was in the same position. No problem, I thought, I'll uninstall the app, set my timezone back to BST (as it was), reinstall the app, sync and all will be well. Another five minutes and I was still in the same position. There was a heart-stopping moment in the middle when I thought I might have synchronised 160+ tasks one day into the past but no; if I log in to the website everything looks fine, but no matter what the time zone setting on the phone the due dates of all my tasks are off by a day and I can't understand why.
Can anyone hazard a guess as to what I'm missing? I'm beginning to feel like I'm losing my grip. :)
All advice very gratefully received,
Cheers!
biokinton says:
Hello all,
In the instance someone comes across this thread in the future with a similar problem it turned out that a further attempt at uninstalling RTM, reverting the time zone to BST, restarting the phone, reinstaling RTM and syncing restored normality. I must have been doing something different the other 76 times. :)
Cheers!
In the instance someone comes across this thread in the future with a similar problem it turned out that a further attempt at uninstalling RTM, reverting the time zone to BST, restarting the phone, reinstaling RTM and syncing restored normality. I must have been doing something different the other 76 times. :)
Cheers!
valentinconesa says:
Thank you, I've bought an android phone recently and I'm thinking about get the RTM PRO, but I have exactly that problem right now. I'll try to do that and we'll see!
andrewski (Remember The Milk) says:
valentinconesa,
If you haven't done so already, would it be possible to submit an Android issue report via our support system?
Please select the issue that you're experiencing from the list on the left, and follow the steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.
Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.
Thanks!
If you haven't done so already, would it be possible to submit an Android issue report via our support system?
Please select the issue that you're experiencing from the list on the left, and follow the steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.
Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.
Thanks!