I'm not exactly sure what you mean, but if you're having any problems using our iCalendar service, would it be possible to submit an iCalendar Feeds issue report via our support system?

Please select the issue that you're experiencing from the list on the left, and follow the steps shown. If your issue isn't listed, just click on "I'd like to report a new issue" on the left.

Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.

Thanks!

And I thought it was just me that was offended - not that any of the milkies will care.

With the growth of the user base, I understand the need to do something like this but the tone here is simply insulting.

The recent update caused notifications, sounds and badge updates to stop working. The simple solution seems to be to change all of the settings and then change them back. How hard could it have been to simply post that rather than use this message.

Boys and girls at milk, we now you emulate new feature news the same way as google - there is none. Is it necessary to replicate the microsoft help desk - as in there is none but you will get a good dose of indifference and arrogance. This is not the way to continue to grow. You need to get back to basics and provide better customer support. This is really pretty poor.

Hi mb01915,

Ken's link was to the 30 Boxes website, which reads:

"Hi, I'm Julie from 30 Boxes.
Unfortunately, we can't make heads or tails of your calendar mashup.
We couldn't find any data in: [url]"

I'm guessing (Ken, feel free to correct me :) that Ken was referring to the tone of this error message on that calendar app's website.

We don't have any control over how that website handles a problem reading a Remember The Milk iCalendar feed, but what we're happy to do is help with any issues with the feed, just in case there's any problem on our end. (andrewski from our team has offered to assist Ken with this.)

Regarding customer support, I'm sorry that you feel this way. :( We do our best to help out users on these forums, and when we require more details to investigate issues further or if we feel we'd be able to better help with a conversation via email, we direct users to contact us via our support system.

I notice that andrewski has responded to you several times on these forums, offering to help you solve the particular issue you're experiencing with badge numbers. I can't see that you've submitted a support ticket just yet, but we'd love to help solve your issue if you can contact us as recommended in this topic.

We look forward to helping you with your issue. Thanks! :)

I had no idea 30 Boxes was still around. And still as smug as ever. Amazing.