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updated iPhone app now won't sync properly

crodgers says:
can't get the iPhone app to sync with the web. I can add a task on the iphone app and it shows up on the web, but tasks that have been previously dealt with on the web do not change on the iPhone app. What can I do to get things back in sync?
Posted at 5:32pm on April 6, 2010
crodgers says:
Choose reset from inside the RTM application and log back in to get it to sync partially. Having trouble with repeating tasks syncing. Changing on the web app will not change on the iPhone app
Posted 14 years ago
emily (Remember The Milk) says:
crodgers, thanks for letting us know. We're checking into this to see what's happening; I'll let you know as soon as I have an update.
Posted 14 years ago
(closed account) says:
I just updated the iPhone app am also experiencing the same issue. I know it is being worked out, just adding my name to the list.
Posted 14 years ago
emily (Remember The Milk) says:
We've been working to track this one down today; thanks for your patience.

It turns out it was an obscure bug in our server-side sync code. It was triggered for some users who were unlucky enough to upgrade and sync the app by performing a specific sequence of steps (thus why only some users were affected). We apologise to those who encountered this. :(

We've now fixed the bug in our server-side code so that this situation won't happen again. However, if it's happened on your device and you have 'stuck' changes (i.e., things you've changed in the web app aren't reflected on the iPhone), please follow these steps in the app:

1) Sync the app to make sure any local changes (i.e., changes you've made on the device only) are sent to Remember The Milk.
2) Navigate to the Settings screen (by tapping its icon in the bottom bar, or its item underneath More).
3) Tap Reset at the bottom of the screen.
4) Tap Erase All Content and Settings and confirm your choice. This will erase the application's content from your device and restore settings to defaults.
5) You'll be returned to the login screen; enter your username/password to start a fresh sync.

After this, the iPhone app and the web app should be back in sync. If you do encounter any problems, please be sure to let us know.

Thanks!
Posted 14 years ago
cdhutch says:
Hello,
I had the same issue. Everything started working again after resetting the iPhone app. Thank you.
Posted 14 years ago
scott.latulipe says:
It works!! Thank you.
Posted 14 years ago
This topic has now been closed automatically due to a lack of responses in the past 90 days.