RTM Site keeps going offline....
torreses says:
For the past 2 days every time I go to the RTM site on my PC using Chrome browser RTM says it had an issue contacting the internet and goes into offline mode. I have no issues accessing any other sites other than RTM.
On a side note this happened right after I renewed my RTM pro account for the year, so I'm not sure why this keeps happening
On a side note this happened right after I renewed my RTM pro account for the year, so I'm not sure why this keeps happening
Would it be possible to submit a Logging In & Loading issue report via our support system, if you haven't done so already?
Just select your issue from the list on the left, and follow the steps shown. If your issue isn't listed, click on "I'd like to report a new issue".
Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.
Thanks!
Just select your issue from the list on the left, and follow the steps shown. If your issue isn't listed, click on "I'd like to report a new issue".
Your report should provide all the info that we need to investigate further, but we'll be in touch via email if we require any more details.
Thanks!
(closed account) says:
I had the same problem. I think I figured it out. At some point I changed a setting to force https, but my bookmark was still pointed at the http URL. When I noticed that and changed the URL, it went back online. You would think RTM would do an automatic redirect but it did not.
pk2155,
Thanks for letting us know what you found. If you have 'Always Use HTTPS' enabled and try to connect using HTTP, you should be redirected automatically.
We are also experiencing some connectivity issues and are working with our provider to track these down. Our status blog has been updated to reflect this. It's also possible that your problems were related to this.
Hope that helps!
Thanks for letting us know what you found. If you have 'Always Use HTTPS' enabled and try to connect using HTTP, you should be redirected automatically.
We are also experiencing some connectivity issues and are working with our provider to track these down. Our status blog has been updated to reflect this. It's also possible that your problems were related to this.
Hope that helps!